Shipping Protection covers your order while it is on its way to you. It is added to your cart before you pay, it shows its price there, and you can switch it off in one click.
What it covers
- Your parcel is lost in transit.
- Your parcel is marked delivered but never reaches you.
- Your parcel arrives damaged.
What you get
One replacement per order, made and shipped at the speed you originally paid for. Protection is settled with a replacement, not with cash.
What it costs
$4.99 per order.
How to claim
- Email support@belovair.com with your order number.
- Within 14 days of the delivery scan. If the parcel never scanned as delivered, within 30 days of the day it shipped.
- For damage, send a photo of the item and of the box it came in.
- One claim per order. We cannot open a claim while a chargeback is open on the same order.
Without protection
We still replace a parcel that is lost in transit and a parcel that arrives damaged. What we cannot replace without protection is a parcel the carrier marked delivered.
Who provides it
Belovair. We make and ship the replacement ourselves. This is our own service, not an insurance policy, and no third party is involved.