Shipping policy

Shipping Policy

Shipping is shown with your gift and confirmed at checkout before you pay. Alluring Beauty gift sets have the rates below. Orders without an Alluring Beauty gift follow our ordinary shipping rates. Everything below explains how your order moves, what tracking means, and what happens when a parcel goes wrong.

Where we ship

We ship to customers in the United States only. We do not ship to other countries right now.

We are an online store operating from California. Every order is printed, packed and shipped by our production partner in Lutz, Florida. Nothing crosses a border, so a US order carries no duty or customs fee. If a carrier ever asks you for one, send us the receipt through our contact page and we refund that amount in full within 7 working days.

We ship to addresses in the 50 states and Washington, D.C. Some carriers cannot deliver to PO boxes or to APO and FPO addresses. If yours cannot, we email you before anything ships. You can give us a street address instead or cancel for a full refund.

Alluring Beauty gift shipping

For U.S. addresses, every necklace color and box choice has the same shipping terms for its selected gift:

The necklace and box only: free Standard shipping.
The gift set: free Priority shipping. Includes the necklace, earrings and gift bag with tissue.
The personal gift set: free Priority shipping. Adds her name necklace and gift wrapping for the Alluring Beauty box.

When your order includes an Alluring Beauty gift, the most complete gift set determines shipping for the whole order: a personal gift set or gift set includes free Priority shipping; otherwise, the necklace and box option includes free Standard shipping. Choosing gold or a Luxury light-up box does not change shipping.

Priority requires a U.S. street address and cannot be delivered to a PO box. It provides faster carrier transit after production; it does not shorten the time needed to make her gift. Her name necklace comes in its own Classic box and may arrive separately.

Other products and mixed orders

Orders without an Alluring Beauty gift have $8.00 Standard shipping, free Standard on qualifying merchandise totals of $79.00 or more, and $15.00 Express where available. The threshold counts merchandise after discounts, before tax and shipping.

If you add other products to an Alluring Beauty gift, the gift shipping rate above covers the whole order. The available service and total shipping charge are shown at checkout before payment. There is no extra charge if we later send your order in more than one parcel. We do not charge shipping retroactively after a refund.

Order processing

Your order goes to our production partner in Lutz, Florida once your payment clears. Every piece is made after you order: the card is printed, the pendant is finished, and both are packed in the box you chose. Typical processing time is 3 to 6 business days before a parcel leaves the facility. Engraved pieces sit at the long end of that range.

The facility closes for US public holidays. Orders placed just before a holiday wait until it reopens. We post a notice on the product page when a longer closure is coming.

We ship your order within 6 business days of your payment clearing. If we cannot, we email you before that day with a new shipping date. You can accept the new date or cancel for a full refund, shipping included. If you do not reply, we cancel the order and refund you. Card refunds land within one billing cycle. Every other refund lands within 7 working days.

Express or Priority buys a faster carrier service, not faster packing. Your order is picked and packed on the same schedule either way. Express saves you days in transit, not in production.

Tracking

When your shipping label is created, you get an email with the tracking number. That email means the parcel is packed and heading to the carrier. It does not mean the parcel is already moving toward you.

Tracking is added to your order on the day the parcel ships. If you have not seen a tracking email 7 business days after you ordered, check your spam folder, then message us through our contact page and we will get it for you.

The first carrier scan can lag behind the email. Until that scan lands, tracking may show nothing at all, and that is normal.

Estimated delivery time is shown on the product page, because it depends on the item: 5 to 9 business days for a pendant and 6 to 11 for the engraved stick, on Standard. Express is faster than Standard on the same item. Both are estimates, not guarantees, and neither one starts until the parcel is scanned by the carrier.

Every order ships with a tracking number.

Orders that arrive in more than one parcel

Every item is made to order, and an engraved piece takes longer to make than a printed one. When one item in your order is ready before another, it ships first, so the parcels can arrive on different days.

You get a tracking number for each parcel. One tracking number showing delivered does not mean the whole order landed. You are never charged extra shipping for a split order. If one parcel arrives and the rest goes quiet, contact us and we will chase it.

Delays outside our control

Once a carrier has your parcel, the carrier controls the timeline. Weather, carrier backlogs, holiday volume, and address problems all add days.

We do not refund shipping charges when a carrier delays a parcel we already shipped. That is different from us shipping late. If we miss our shipping window and you cancel, you get a full refund, shipping included.

We do help you track the parcel. If tracking shows no new carrier scan for 14 days, we treat the parcel as lost and refund you. Before that point we track it with you and chase the carrier.

Marked delivered but not in your hands

Carriers sometimes scan a parcel as delivered before it reaches the door. Check around your property, your mailbox, your building's package room, and with your neighbors. Ask anyone else in your household.

If it still has not turned up, message us through our contact page with your order number. We treat it the same way we treat a lost parcel. You have 90 days from the delivery date to raise it.

Wrong or incomplete addresses

You are responsible for the shipping address you enter. Check the street number, the apartment or unit, and the ZIP code before you pay.

Tell us right away if you spot a mistake. We can change an address only before the parcel ships, and that window is short. After a parcel ships, the address is locked.

A parcel that cannot be delivered because the address was wrong or incomplete is not covered by our lost parcel handling. It goes back to the production facility, not to us, and we cannot recover it. We refund the item price and keep the shipping rate you paid, because the parcel was already shipped. If your order shipped free, there is no shipping charge to keep and you get the item price back. If you would rather we send it again, you pay the shipping rate a second time. You choose.

Lost or damaged parcels

Message us through our contact page with your order number. For a damaged item, do that within 90 days of the delivery date, and send a photo of the item and the packaging. For a parcel that never arrived and never showed a delivery scan, you have 90 days from the day you placed the order.

Our Refund Policy explains our 90-day money-back guarantee and how refunds work.

Limits on what we owe you

Delivery estimates are estimates. We do not promise a delivery date. If a shipment goes wrong, what we owe you is capped at what you paid for that order, shipping included. We do not cover knock-on costs like lost time, missed events, or replacement purchases. This cap does not apply to fraud, to a willful act, or to a violation of law on our part. It does not remove any right you have under the California Consumer Legal Remedies Act or any other consumer protection law.